aiAug 13, 202612 min
Designing 24/7 AI Chatbots Around Bandung Prayer
How 24/7 AI customer service chatbots that respect Bandung’s prayer times can keep response rates high without burning out support teams.
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Insights
Articles, tips, and guides on digital business communication.
whatsappAug 13, 202614 min
RCS, SMS, or WhatsApp for Engagement in a Crisis
High-profile legal disputes in Indonesia reveal how fast digital narratives can spiral. This article compares RCS, SMS, and WhatsApp for customer engagement when reputation risk is high.
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whatsappAug 13, 202614 min
AI Chatbot and WhatsApp Automation in Indonesia
AI chatbot and WhatsApp automation are quietly reshaping how Indonesian businesses talk to customers — from tiny shops and schools to banks and city halls.
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fintechAug 13, 202615 min
Cashless Transformation: The Future of QRIS and Neobanks
Indonesia’s cashless transformation is reshaping how people pay, save, and get paid. QRIS, e-wallets, and digital banks are quietly rewriting daily financial habits.
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whatsappAug 13, 202610 min
Official WhatsApp API for Modern Finance
How the official WhatsApp Business API is reshaping digital banking and fintech engagement in Southeast Asia, with lessons from a club like Leeds United F.C.
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omnichannelAug 13, 202613 min
Designing Omnichannel Support for Eclipse Peaks
How rare eclipse-like peaks in customer demand expose the gaps in enterprise omnichannel customer service, and what messaging backbone you need to fix them.
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aiAug 13, 202612 min
GPT Chatbots and Rice: Rethinking CX in FMCG
Explores how GPT-powered chatbots reshape customer engagement for rice and FMCG brands across WhatsApp, SMS, and omnichannel in Southeast Asia.
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rcsAug 13, 202612 min
RCS Business Messaging for Branded Padel Clubs
How RCS Business Messaging helps padel clubs and sports brands build richer, more trusted, and measurable customer experiences across mobile channels.
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smsAug 13, 202612 min
Urban Push SMS for Flash Sales in Fast Cities
How brands in Southeast Asia can use push SMS advertising for flash sales and mass campaigns in dense urban markets, inspired by the pace of New York City.
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