aiJul 27, 202612 min
AI Chatbot Playbook from Global Banks
How leading global banks use AI chatbots to drive conversion and efficiency, and what Southeast Asian financial institutions can adapt today.
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Insights
Articles, tips, and guides on digital business communication.
rcsJul 24, 202610 min
RCS Strategy for Retail, Banking & E‑Com in 2026
A practical guide for Southeast Asia enterprises to design RCS messaging strategies for retail, banking, and e‑commerce ahead of China Open 2026, integrated with SMS and WhatsApp.
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fintechJul 24, 202612 min
Conversational AI for Regulated Digital Finance
Industry analysis on how conversational AI helps regulated banks, fintech, and insurers in Southeast Asia improve digital customer experience while staying compliant.
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aiJul 21, 202613 min
AI Chatbots for Finance: Delivering Instant Replies
In financial services, promising instant response is easy—delivering it at scale is hard. This article unpacks how AI chatbots help banks and fintechs keep that promise across WhatsApp, SMS, and omnichannel touchpoints.
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smsJul 17, 202610 min
Fraud SMS Alerts for Social Aid Checks in Banking
Social aid disbursement drives massive spikes in digital activity—and fraud. This article explains how fraud SMS alerts help banks and fintechs protect beneficiaries while preserving trust.
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otpJul 17, 202613 min
Designing Secure OTP for E-Wallets and Neobanks
As digital wallets, mobile banking, and neobanks scale across Southeast Asia, OTP must be designed as a measurable, secure product—not just a checkbox. This article unpacks key metrics, risks, and the role of SMS, WhatsApp, and omnichannel OTP.
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whatsappJul 16, 202611 min
Official WhatsApp API for Modern Banking in Indonesia
How Jokowi’s digital agenda, regulation, and customer behavior are pushing Indonesian banks, fintechs, and enterprises toward the official WhatsApp Business API and integrated messaging.
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otpJul 16, 202610 min
Designing Bank OTP 2FA with a Llorente Mindset
How Marcos Llorente’s versatility on the pitch can inspire more adaptive OTP-based two factor authentication (2FA) for digital banking in Southeast Asia.
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smsJul 15, 202611 min
Debit Card Anomaly Alerts at Jakarta Concerts
Major K-pop events like Enhypen in Jakarta create transaction spikes that stress-test banks’ fraud systems. How can real-time debit card anomaly alerts via SMS and omnichannel keep fans safe without ruining the show?
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